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Share some Microsoft Specialist exams for Microsoft Dynamics CRM MB2-714 exam questions and answers below.
You implement Unified Service Desk in your Dynamics CRM organization. You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked. What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution. 
A. forms 
B. action calls 
C. scriptlets 
D. Window navigation rules 
Answer: AB

You have a Dynamics CRM organization. You need to recommend which technology can be used to integrate CRM to a telephony system and to provide call scripts from within CRM cases. Which technology should you recommend? 
A. Microsoft Parature 
B. the Engagement Hub 
C. the interactive service hub 
D. the Integrated Desktop Agent 
Answer: D

Your Dynamics CRM organization uses the interactive service hub. You need to identify which security role must be assigned to you before you can create a new interactive dashboard. What are two possible security roles that will achieve the goal? Each correct answer presents a complete solution. 
A. Activity Feeds 
B. System Administrator 
C. System Customizer 
D. Customer Service Manager 
Answer: C

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